Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact@catchlux.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact@catchlux.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping:

To return your product, you should mail your product, SKU number (in the box), copy of the receipt to: 830 Pershing Ave , Carteret , New York, 07008-United States

Return shipping cost is free.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Information:

Working Days/Hours:Mon – Fri / 9:00 AM – 5:00 PM

Email: Contact@catchlux.com

Phone: +1 (724) 790-4544

Address: 76 Diamond Street Brooklyn New York 11222-United States